Contact
The way to reach Niapept360 is by e-mail at contacto@niapept360.com. We have no phone line and no office open to the public: we answer in writing, in the order messages arrive.
What you can write to us about
- Questions about the information on a country page.
- Out-of-date details you have spotted: price, packaging, delivery or directions for use.
- An order sent through the form with no call from the seller’s advisor within one day.
- Requests about your personal data: access, correction, deletion or objection.
- Your experience with the cream, which with your permission may be published as a customer opinion showing only your first name, initial and town.
Questions about an order
Niapept360 does not sell or ship products. When you submit the order form, your details are passed to the seller, and an advisor working for the seller calls you to confirm the quantity, the address and the total, then arranges delivery with payment on receipt.
A change of address or quantity, or cancelling an order, is settled fastest during that same call. If the call has not come within a day, write to us with the phone number you entered and the country you ordered from, and we will check that the request was passed on.
What to include in your message
- The country page you were reading.
- The reason for your message in one or two sentences.
- For an order, the phone number you entered in the form.
- Nothing else: never send bank details, passwords or ID documents — we never ask for them.
Skin and health questions
We cannot answer individual medical questions or say whether the cream suits a particular person’s skin. If you have a skin condition, very reactive skin or are pregnant, ask your doctor or pharmacist. There is more in our use notice, and how we handle the e-mails we receive is explained in the privacy policy.